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Blodwit's Blog

 

The blog of Blodwit, Elf No. 26 - Santa's chief little helper for www.replylettersfromsanta.co.uk.

 

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Letter Tracking Improvements :: Saturday, 12 December 2009

 

We like to keep Blodwit and the other elf-programmers who work on the Reply Letters From Santa website busy, so we have persuaded them to further improve the Track Your Letter functionality on the website.

You can now track your letters by entering the Letter Reference number, the Payment Reference number or your e-mail address and you will be advised whether Santa has written the letters to your children (and when, if applicable); if they've been printed; and when they were posted.

We believe that customer service is vital and pride ourselves on the standard of customer service we provide.  Blodwit answers e-mail enquiries as soon as he possibly can and has taken several payments over the phone from customers who have experienced problems (usually forgotten their Verified by Visa password!).